Formal grievances must be submitted in writing to the Director. Receipt of the grievance will be acknowledged within five working days.
The Director, or their nominee, will then, if necessary, seek to clarify the outcome that the complainant hopes to achieve.
Such clarification may be sought by written or verbal request or by a face-to-face meeting with the complainant. When such clarification occurs in a face-to-face meeting the complainant or respondent may ask another person to accompany them.
The Director, or their nominee, will then endeavour to resolve the grievance and provide a written report to the complainant on the steps taken to address the grievance within ten working days.
A written report of the reasons and a full explanation of decisions and actions taken during stage one of this procedure will be made available to the complainant or respondent, upon request.