Student Services Hub

Whether you are a prospective, current or graduate student you can find useful resources regarding your studies at MIECAT on this page.

The Student Services team are available 9am to 5pm, Monday to Friday


Useful Links

Students are issued with an MS 365 licence upon enrolment which includes a MIECAT email address accessed via Outlook.

All communications between MIECAT and enrolled students will be sent to students MIECAT email address.

Subject documentation will be disseminated using MS Teams.

If students are experiencing tech issues please contact Student Services at


Assessment due dates are published on the timetables. Assessments are submitted and returned via MS Teams, facilitators will provide students with an Assessment Sheet which includes the overall grade and comments.

If you require an extension, please see our ‘How to’ guide below.


Academic Transcripts & Statements

Masters students are issued a Statement of Attainment at the end of Year 1, prior to the start of Streams (AQF9) and upon completion of the Masters. 

Academic Transcripts are an official document and not issued until awards have been approved by the Academic Board upon successful completion of their degree, and the graduation ceremony has taken place. 


The MIECAT Institute’s fees are calculated on a yearly basis. The schedule is published in October each year for the following academic year. All dollar amounts listed are denominated in Australian Dollars.


Census Dates and Fee Schedules

2023 Fee Schedule – Year 1

2023 Fee Schedule – Year 2

2023 Fee Schedule – Year 3

2023 Fee Schedule – Prof Doc


Fee-Help Assistance

Fee-Help government assistance is available for all MIECAT Institute accredited programs.

It is important to check you are eligible for Fee-Help prior to applying if you are seeking financial assistance. Find out if you are eligible on the Australian Government’s Study Assist website, or read more here, 2023 Fee Help Booklet.

Students on Fee-Help will receive a Commonwealth Assistance Notice (CAN) up to 28 days after the census date of a unit.


Upfront Payment

If you are paying your fees upfront, an invoice will be issued after the census date of a unit. 

EBSCOMIECAT has a subscription to the EBSCO Database that is available to current students. You will have access to Academic Search Premier and Psychology & Behavioural Sciences Collection on the EBSCO host platform. Contact Student Services if you are having trouble logging in.

Books: there are a number of books available to purchase from MIECAT, contact Student Services to find out more.

Masters and Professional Doctorate

Upon completion of your course Student Services will issue you with a Statement of Attainment and Letter of Completion. These documents can be used to apply for ANZACATA professional membership.

Graduation ceremonies are held for students who have successfully completed the Masters or the Professional Doctorate, and take place the year following your course completion. Student Services will send you a form to complete so students can indicate if they wish to attend the graduation ceremony or graduate ‘in absentia’. 

Academic transcripts and testamurs are conferred at the graduation ceremony. Students who choose to graduate in absentia will receive their hardcopy transcript and testamur in the post.


Exit with the Graduate Diploma

Students who choose to exit with a Graduate Diploma after completing the AQF8 subjects will receive a Statement of Attainment and Letter of Completion via email from Student Services. Academic transcripts and testamurs for the Graduate Diploma award are conferred the year following the exit date. These documents will be sent to students in the post. 

Students choosing to exit with the graduate Diploma can re-apply to return to complete their Masters, two years after they exit the course. Student Services can provide more information about this process upon request.

Emergency Services: Ambulance, Fire and Police. tel: 000 

National Alcohol and Other Drug Helpline: A 24/7 free and confidential hotline for anyone affected by alcohol or other drugs. Support includes counselling, advice and referral to local services. tel: 1800 25 0015

beyondblueA helpline to provide information and advice, and point you in the right direction so you can seek further support. tel: 1300 22 4636

Blue Knot Foundation Helpline: Provides help, information, support or referral for adult survivors of childhood trauma and abuse, their partners, family and friends, health professionals and anyone in the workplace working with people who have experienced childhood trauma and abuse. the: 1300 657 380

Butterfly Foundation’s National Helpline: A free, confidential service that provides information, counselling and treatment referral for people with eating disorders, and body image and related issues. tel: 1800 33 4673Carers Australia:  Information, counselling, and support for carers (including mental health). tel: 1800 242 636

Domestic and family violence helpline: Telephone and ongoing counselling service to support people impacted by sexual assault, domestic or family violence and abuse. Also known as 1800RESPECT. tel: 1800 737 732

eheadspace: Provides mental health and wellbeing support, information and services to young people aged 12 to 25 years and their families.. tel: 1800 650 890

FriendLine: Supports anyone who’s feeling lonely, needs to reconnect or just wants a chat. Option to speak on the phone or chat online with one of their trained volunteers.. tel: 1800 424 287

Gambling Helpline: A free and confidential hotline for those experiencing a gambling problem. Advice, online counselling and referral. tel: 1800 858 858

Grief Line: Free national helpline offering confidential telephone counselling, providing early intervention and prevention of mental health difficulties which may compound a person’s experience of grief and loss. tel: 1300 845 745

Kids Helpline: Australia’s only free, confidential and private counselling service specifically for children and young people aged 5 to 25. tel: 1800 55 1800

Lifeline: Provides 24-hour crisis counselling, support groups and suicide prevention services. tel: 13 11 14

MensLine Australia: A professional telephone and online support and information service for Australian men. tel: 1300 78 99 78

MindSpot: A  free telephone and online service for people with stress, worry, anxiety, low mood or depression. It provides online assessment and treatment for anxiety and depression. tel: 1800 61 44 34

QLife: Provides nationwide telephone and web-based services to support lesbian, gay, bisexual, transgender and intersex (LGBTI) people of all ages. tel: 1800 184 527

PANDA (Perinatal Anxiety & Depression Australia): Information, counselling and referral service staffed by trained volunteers, professional counsellors and supervising staff. Many helpline counsellors have had their own experience of perinatal depression or anxiety. tel: 1300 726 306

SANE Australia: Provides support, training and education enabling those with a mental illness to lead a better life. tel: 1800 18 7263

Suicide Call Back Service: Provides support if you or someone you know is feeling suicidal. tel: 1300 659 467

Open Arms — Veterans and Families Counselling: Provides free and confidential, nationwide counselling and support for war and service-related mental health conditions, such as post-traumatic stress disorder (PTSD), anxiety, depression, sleep disturbance and anger.. tel: 1800 011 046

How to

If you need to change your delivery series or mode due to extenuating circumstances please complete our form here

To apply for an extension for an assessment please complete our extension request form here.

For more information about extensions and assessments please read the Assessment and Moderation Policy here

Should you need to defer or withdraw from your studies please complete and submit our form here

Prior to completing the form please read through the Student Progression Candidature Deferment Exclusion Policy.

If you are in need of a letter or document please contact the Student Services team via email

Student Services can help with confirmations of enrolment; statement of attainments and more. 

Meet the team...

Alix Richards

Student Services Manager

With a love for upholstery, Alix was a natural fit for our team. Prior to being our Student Service Manager, Alix managed complex teams and services in large internationally recognised universities, including the University of Arts, London and the London School of Economics. This experience led Alix to develop a deep understanding of the student journey, ensuring our student experience is contemporary and exceptional.

Alix plays a critical role in our organisation, leading and ensuring a high standard of quality across all areas of our Student Services team. You’ll often find Alix deep in a spreadsheet or designing new systems to find ways to make sure your experience at MIECAT is seamless and enjoyable. 

With a quiet and confident demeanour, Alix feels at ease on both a complex spreadsheet or tearing down an antique chair and making it new again. 

Rob Gee

Student Services Officer

Rob landed at MIECAT bringing with him vast experience in complex student facing roles at some of Australia’s largest Universities and Higher Education Providers. Coupled with his experience, Rob has a natural ability for supporting students during their journey, a deep knowledge of the student experience and is a critical part of the team, leading important projects across the organisation.

You’ll likely be in contact with Rob at some stage in your journey at MIECAT, where he’ll guide and support you on any queries you may have. Don’t be surprised if you’re met with a quick laugh and friendly demeanour. 

When Rob isn’t juggling work commitments, Rob’s creative outlet is in spinning beats, combined with a love of cooking and creating delicious meals in the kitchen.


Places in the Masters and Professional Doctorate program are limited. All applications received will be reviewed and considered by the Selection and Admissions Panel. To find out more, contact us via the form below and indicate which program you are interested in knowing more about.